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AWS Support provides a range of plans to assist customers with their AWS environments, offering 24/7 technical support, best practices, and guidance from cloud experts.
Last Modified: August 10, 2025
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Details
Key Features
- Tiered AWS support plans.
- 24/7 access to cloud support engineers.
- Architecture and best practice guidance.
- Incident management and escalation.
Common Use Cases
- Troubleshooting AWS service issues with 24/7 assistance
- Getting architectural guidance for scaling applications
- Receiving proactive alerts for service health and performance
Explore More Icons
Batch
AWS Batch is a fully managed service that enables you to run batch computing workloads on the AWS Cloud, dynamically provisioning resources as needed.
Activate
AWS Activate is a program designed to provide startups with free tools, resources, technical support, and AWS credits to help them grow and build on AWS.
B2B Data Interchange
AWS B2B Data Interchange facilitates secure, scalable exchange of business-to-business data across different organizations using AWS services and custom integrations.
ElastiCache
Amazon ElastiCache is a fully managed in-memory caching service for Redis and Memcached to improve application performance.
Simulation
AWS RoboMaker Simulation lets you test and validate robotic applications in large-scale virtual 3D environments without physical hardware.
OpenSearch Service
Amazon OpenSearch Service is a fully managed search and analytics service for log analytics, real-time application monitoring, and website search.
Elemental MediaLive
AWS Elemental MediaLive is a broadcast-grade live video processing service that lets you create live outputs for streaming and broadcasting.
Network Firewall
AWS Network Firewall is a managed service that deploys essential network protections for your VPC, including deep packet inspection and intrusion prevention.
Route 53
Amazon Route 53 is a scalable and highly available Domain Name System (DNS) web service for domain registration and traffic routing.
Elastic Disaster Recovery
AWS Elastic Disaster Recovery enables fast, reliable disaster recovery of on-premises and cloud-based applications to AWS.
X Ray
AWS X-Ray helps developers analyze and debug production and distributed applications, such as those built using microservices architecture.
Verified Access
AWS Verified Access provides secure access to corporate applications without using a VPN by verifying user identity and device posture.
Private Certificate Authority
AWS Private Certificate Authority (CA) is a managed private CA service that helps you issue and manage private SSL/TLS certificates for internal applications.
Managed Services
AWS Managed Services (AMS) helps enterprises operate their AWS infrastructure by providing ongoing management, monitoring, patching, and operational support.
End User Messaging
AWS End User Messaging refers to services like Amazon Pinpoint and SNS that allow you to send targeted push, SMS, email, and voice messages to end users.
IoT Device Management
AWS IoT Device Management allows you to onboard, organize, monitor, and remotely manage IoT devices at scale throughout their lifecycle.
User Notifications
AWS User Notifications is a service that lets you centrally manage and deliver alerts and notifications from AWS services.
Trusted Advisor
AWS Trusted Advisor provides real-time guidance to help you follow AWS best practices for cost optimization, security, and performance.
Application Auto Scaling
AWS Application Auto Scaling automatically adjusts the capacity of your scalable resources to maintain performance and cost-effectiveness.
WAF
AWS Web Application Firewall (WAF) helps protect web applications from common exploits and bots that can affect availability, security, or consume resources.
Data Firehose
Amazon Kinesis Data Firehose is a fully managed service for delivering real-time streaming data to destinations like Amazon S3, Redshift, and OpenSearch.
CloudWatch
Amazon CloudWatch monitors AWS resources and applications, providing metrics, logs, and alarms for visibility and automation.
CloudSearch
Amazon CloudSearch is a managed service that makes it simple to set up, manage, and scale a search solution for your website or application.
MFA Token
An MFA Token is used in AWS Multi-Factor Authentication to provide an additional layer of security by requiring a one-time code from a hardware or virtual device.